At Readhunt we believe our greatest strength is our people. Behind every successful placement is someone committed to understanding clients, building relationships and finding the right solution. In our Meet the Team series, we’re introducing the people who make that happen.
This month, we’re catching up with Olivia Haynes, Senior Account Handler.
At just 21, Olivia has already achieved something many aspire to much later in their careers – she has completed her London Market Cert CII qualifications (LM1, LM2 and LM3), bought and renovated her first home, and developed specialist expertise in one of the most technical areas of commercial insurance.
Growing up in Rochford, Essex, Olivia studied Business, Economics and English Literature at A level before discovering a career in insurance through school work experience with a local broker.
“I originally wanted to become a solicitor,” she laughs, “but once I experienced the insurance industry, I realised how varied it is and how much I enjoyed helping businesses solve complex problems.”
After leaving sixth form, Olivia joined Citynet Insurance Brokers, where she worked within the Professional Indemnity team, developing expertise across Financial Lines, including Professional Indemnity, Directors’ & Officers’ Liability and Cyber Insurance.
She joined Readhunt in June 2025 and now manages all of the team’s Financial Lines policies, supporting brokers and clients with specialist placements through the London insurance market.
For Olivia, success isn’t measured purely by policies placed – it’s about building lasting relationships.
“Success is having brokers who genuinely want to work with you because they know they’ll receive a high level of service, clear communication and a personal approach.”
That relationship-led mindset is something she believes is fundamental to both her own role and the future success of the London Market’s team.
“The London Market is built on relationships. Strong communication with brokers and underwriters is essential to achieving the best possible outcome for every client.”
Olivia describes herself as dedicated, meticulous and resourceful, while colleagues would probably choose diligent, conscientious and reliable – qualities reflected in her meticulous attention to detail and determination to secure the best result for every client.
Outside work, Olivia’s ambition continues. Having recently bought and renovated her first home, she’s already working towards her long-term goal of building a property portfolio.
When she’s not renovating or researching property, you’ll often find her reading – a passion that’s stayed with her since studying English Literature.
Looking ahead, Olivia is excited to continue supporting the growth of Readhunt and Heritage London Markets, helping brokers navigate increasingly complex risks while continuing to build the trusted relationships that underpin every successful placement.