Joe Duggan brings extensive commercial insurance experience to Readhunt, having spent much of his career building and managing a substantial portfolio of commercial clients. His experience spans businesses across a broad range of sectors, from technology and professional services to construction, scaffolding and other asset-intensive industries.
At the heart of Joe’s approach is a belief that successful broking is built on relationships. Rather than focusing solely on the annual renewal, he takes the time to understand how a client’s business operates, where it is heading and the risks and challenges it faces along the way.
“I believe the way I manage relationships is critical and makes the difference. I want to understand the client, what makes their business tick and what they actually need from their insurance broker.”
Joe places particular importance on maintaining regular contact with clients throughout the year. Whether through face-to-face meetings, staying close to changing business priorities or simply being available when advice is needed, Joe’s aim is to become a trusted long-term adviser rather than simply a provider of insurance. This approach creates relationships that can last for many years and frequently leads to introductions and referrals as clients become advocates within their own business networks.
Joe also firmly advocates understanding the individual business before determining the insurance solution. While he has considerable experience across sectors including construction, technology and professional services, he deliberately maintains a broad commercial focus. Where specialist knowledge is required, he works collaboratively with Readhunt colleagues to bring the right expertise to the client.
Growing businesses are a particular area of interest for Joe – as an organisation develops, its operations, people, assets and exposures can change significantly, and Joe believes its insurance provision needs to evolve alongside it.
Tom Shipston, Co-Founder & CEO of SRT & Partners, says:
Joe brings exactly the kind of relationship-led approach we value across the group. He understands that great broking starts with understanding the client and their business, and his experience and ability to build long-term relationships make him a great addition to Readhunt.”
For Joe, joining Readhunt also provides the opportunity to combine the personal relationships he has always valued with the expertise and market relationships of the wider team.
Tony Saunders, Managing Director of Readhunt, adds:
“Joe has a proven ability to build trusted relationships with clients and retain them over the long term. He’s personable, commercially minded and genuinely interested in the businesses he works with, which fits extremely well with how we want to look after clients at Readhunt.”
Having spent many years within a larger corporate broking environment, Joe is looking forward to bringing that experience to Readhunt and developing relationships he hopes will last for many years to come.
As Joe puts it: “I want to build something here, grow with the business and make a real success of it.”